Formed in 1997 as a Woman Owned Small Business to address client demand, DeltaPoint Consulting Leadership and Consultants have more that 30 + years experience in process mapping and process improvement efforts.
The focus of DeltaPoint Consulting is to provide superior customer service and excellence in aligning business processes to business goals. We collaborate with your business to improve productivity while looking for opportunities to lower costs, improve customer service and promote customer loyalty. We are in the business of helping to improve business processes making your business more competitive.
DeltaPoint Consulting works to form a relationship based on TRUST & RESPECT where everyone is able to speak without fear of having their concerns become barriers. Our task is to break down barriers and collect necessary information required to make solid business decisions.
To DeltaPoint Consulting, INTEGRITY means we never promise more than we can provide. We never drag out a project and we work to provide the process improvement services you contract for in the shortest time possible. There will never be any hidden charges.
What does QUALITY service mean to DeltaPoint Consulting? It means doing whatever is required and is ethically reasonable to meet or exceed our client’s expectations.
Steve has more than 37 years of business experience in major U.S. and international organizations. He has successfully implemented programs for business process improvement and certification to international standards.
Steve is the author of “Business Process Mapping Master: Mastering Process Excellence”.
He has implemented programs in a diverse range of industries, including government, textiles, utilities, newspaper publishing, banking, networking, computer manufacturing and pharmaceuticals.
Charles Long joined DeltaPoint, bringing over 20 years of sales and management experience in Business Process Consulting for F500 companies.
Charles guides DeltaPoint’s sales organization to expand its’ market share by servicing our clients needs and assisting them in gaining process efficiencies.
Charles has contributed to market expansions for the companies including Lucent, Comverse and Movius Interactive and has served as an entrepreneurial sales leader at a number of start-up companies.
Tom Beiriger has over 35 years of government and F500 environments. Some of his key operational roles include state and local taxation administration as well as customer care and billing operations in the data, video and telephony industry, both domestic and internationally. Tom has an in depth understanding of the application of operational controls and their use in forensic examination.
In addition, Tom also brings over ten years of experience as an active board member and chair of an $550 million dollar credit union.
Tom is a Certified Public Accountant certificate holder (non practicing) in the state of Nebraska and also has a Master of Business Administration from the University of Nebraska.
Melissa Hill | Partner | Business Development | East Region
Melissa Hill has held several marketing positions since graduating from Texas A&M. Melissa was a business manager for Sewell Automotive Companies – Dallas, and held marketing positions of increasing responsibility with AT&T (Dallas), United Surgical Partner, and Columbia Health Care Associates (Nashville) for the Southeast Region..
Karen Marshall | Director | Program Development
For the past 32 years, Karen Marshall has been helping companies and throughout North America improve profitability using process mapping, business coaching, and quality improvement methodologies.
With a Master’s Degree in Business Management. She started her career as a profit improvement and quality development team leader. She later served as Vice President of Organizational Development and Training with a chemical manufacturing company in Phoenix, before starting her own business consulting company. She has consulted and conducted training with several top Fortune 500 companies.