Registration Fees:

Registration fees, or a purchase order, are due no later than ten (10) days prior to the start of the seminar and include all process improvement training course materials and refreshments. A $25 service charge will be applied for returned checks. Invoices are sent via email.

Attendee Policy:

Process improvement training courses are open to end user practitioners only.

Substitutions, Transfers, Cancellation

If you register and find that you can’t attend, you may send an alternate in your place or you may select another date based on course and date availability. You must notify us in writing of your alternate date or replacement. Transfers received less than five (5) business days prior to the course date will be charged 50% of the entire fee. All cancellations, transfers, and substitutions must be confirmed in writing ten (10) business days prior to the course. If you do not attend the course and do not cancel ten (10) business days before the start of the course, monies will not be refunded.

Notice:

DeltaPoint Consulting prohibits tape recordings of any sessions. DeltaPoint Consulting reserves the right to rearrange the business process mapping training courses content and is not responsible for typographical errors. Process mapping training courses may be cancelled and locations may be changed at the discretion of DeltaPoint Consulting. DeltaPoint Consulting is not responsible for airfare, hotel, or other costs incurred by registrants.

Monday

  1. Welcome and introductions
  2. Benefits of process mapping
  3. Process mapping techniques and tools
  4. Defining your process
    (this process will be mapped during the workshop)
  5. How to conduct an initial mapping session
  6. Initial mapping demonstration conducted by the course instructor
  7. Initial mapping assignments and discussion in preparation for
  8. Tuesday’s session
  9. Questions and answers
  10. Adjourn

Tuesday

  1. Opening comments and discussion
  2. 8:30 to 10:30 – 1st group initial mapping session and feedback
  3. 10:30 to 12:30 – 2nd group initial mapping session and feedback
  4. 12:30 to 1:30 - Lunch
  5. 1:30 to 3:30 – 3rd group initial mapping session and feedback
  6. Second review mapping fundamentals
  7. Questions and answers
  8. Adjourn

Wednesday

  1. Opening comments and discussion
  2. Learning the basics of Mapping with VISIO 2007
  3. Lunch
  4. Using VISIO to enter your initial map
  5. Second review mapping demonstration
  6. Questions and answers
  7. Adjourn

Thursday

  1. Opening comments and discussion
  2. 8:30 to 10:30 – 1st group second review mapping
    session and feedback
  3. 10:30 to 12:30 – 2nd group second review mapping
    session and feedback
  4. 12:30 to 1:30 - Lunch
  5. 1:30 to 3:30 – 3rd group second review mapping
    session and feedback
  6. Identification / techniques for resolving process opportunities
  7. The Story of “OH!”

Friday

  1. Opening comments and discussion
  2. Identifying system processes and developing your quality system
  3. Measurement and information feedback system
  4. The art of facilitating a business process mapping session
  5. Setting an environment for success
  6. Problem solving tool kit
  7. Additional mapping tools and techniques
  8. Discussion and graduation